Frequently Asked Questions
Why do I see two/multiple charges on my online credit card statement?
If your credit card was declined on your first attempt(s) at placing an order (because your billing address or CVV was incorrect, etc), you will still see the 'pending authorization' that occurs anytime that you attempt to use your credit card. This does not mean that we charged you twice or multiple times - only the transaction that was approved will be converted into an actual sale.
The other pending authorizations from any declined attempts will 'fall off' of your credit card statement in a time period determined entirely by your card-issuing bank and the banking system. This is standard banking procedure, and we have absolutely no control over this time period or the process.
There will only be one actual charge placed on your credit card, and only one order for you in our system.
How can I contact Hinterland Outfitters?
You can contact us by e-mail or phone - we can be reached by phone toll-free at (877) 446-8370 Monday through Friday 10am-5pm CST. You can reach us by e-mail anytime - day, night, and over the weekends. If you have trouble reaching us by phone you can always leave us a message or send an e-mail and a Hinterland representative will contact you shortly.
How do I purchase a firearm online?
To learn how to purchase firearms online read our How to Buy Firearms Online.
Do I have to create an account to purchase items online?
Yes - all first time customers must create an account before purchasing from us online. After your initial setup you will have an account with us with your e-mail as your user name and a password you created for quick and easy log-in.
How do you create an online account?
Please click here to create an account.
How do I calculate shipping cost without creating an order?
To calculate shipping costs without creating an order, first fill your shopping cart with items and then on the shopping cart page click the "estimate cost" link at the bottom of the page. Enter your zip code and available shipping rates will appear.
Do you ship internationally?
No, we only ship to the contiguous 48 states and to Alaska and Hawaii. Some restrictions may apply, check local laws.
How long will it take to get my order?
While some orders will ship out the same day, many orders may take 2-5 days processing time before leaving our warehouse. It is our goal to get your order to you as quickly as possible. We currently offer many different shipping options.
We ship Next Day, 2nd day, 3 day, and Standard Ground. Typically standard ground takes 3-4 business days to arrive. UPS does not deliver on the weekends.
Please note that by law, ammunition must be shipped ground.
Can I add to an order once its been submitted?
Most orders are processed immediately and are hard to catch before they go to our shipping department. To add to an order it must be done very quickly after the order has been placed.
How often is your inventory updated?
While we strive to keep inventory on our website live and up-to-date with our warehouses, occasionally discrepancies may occur. If so, we will notify you by e-mail or phone.
If we are out-of-stock of an item, just click the notification button on the product page, and we will notify you via e-mail when the product becomes available.
How can I get notified when a product comes back in stock?
If we are out of stock on a product, we can send you a notification e-mail the moment we receive more back in inventory.
To request to be notified when a product comes back in stock go to the product page and check the "e-mail me when back in stock box".
Note: You must create an account and be signed in before you can request to be notified.
How can I track a package?
All products ship via UPS. When an order ships you will receive shipment tracking info that same day or night. Tracking numbers for firearms will come sometime in the afternoon and non-firearm product tracking numbers will come in the evening.
You can track your package at UPS.com.
What are acceptable forms of payment?
We accept all major credit cards, money orders and cashiers checks.
We do not currently offer Paypal as a form of payment.
Please note money orders and checks will take additional time for the order to be processed.
How do I return or exchange a product?
To exchange a product please e-mail us to request a return form.
All non-gun exchanges and returns must be made within 30 days of the order date, and you must receive a return authorization before sending products back to us. All gun exchanges and returns must be made within 7 days of delivery of the gun to your dealer, and must be made before you accept the transfer.
Please see the Shipping and Returns page for more information.
Do you charge sales tax on your orders?
We only charge sales tax when shipping to a location within the state of Texas.
You are out of stock on a product. When will it come back in stock?
It's difficult to tell when some products will come back in stock. If an item is out of stock please request to be notified online and we will contact you when we receive the product back in inventory.
I received a package that was damaged, what should I do?
Please contact our shipping department, and we will contact UPS and file a claim. We will send a replacement as quickly as possible.
I received a defective item, what should I do?
Please contact one of our customer service representatives as soon as possible at 877-446-8370 or via e-mail.
I placed an order, but was shipped the incorrect item?
Please contact one of our customer service representatives as soon as possible at 877-446-8370 or via e-mail.
We will send you the correct product as soon as possible.
Can I place an order over the phone?
Yes, you can place orders over the phone. You can reach a sales representative during our regular office hours or you can request by e-mail to have a Hinterland representative contact you.
To place an order call toll-free at 877-446-8370
Our office hours are: M-F 10am-5pm CST
Note: If you experience a long wait time this is due to high call volume. Please leave a message and a representative will contact you shortly.
How can I contact a Hinterland representative?
We can be reached by phone or e-mail. To reach a representative by phone please call during our office hours M-F 10am-5pm CST.
You can call us toll-free at 877-446-8370.
You can also e-mail us anytime by clicking the contact link located on our website at the top of the page.
To reach us after hours or on the weekend please e-mail us and a Hinterland representative will reply promptly.
Can I pay by Check?
We do not take any personal checks. On rare occasions we may accept money orders and cashiers checks. To pay using a money order or cashiers check please contact us first to make the request.
My credit card would not process when I placed my order, what happened?
If your order did not submit after putting in your credit card info, it is possible that:
Your credit card was declined by your bank
Your bank did not authorize the payment. ( Some banks have extra security measures set in place for online and high dollar purchases. In this case you must contact the bank to let them know you are ordering a product online from us).
Your billing address did not match your credit card billing address. ( Please check your billing address in your address book settings).
If you are having additional problems or have questions please contact a Hinterland representative:
Phone toll-free at 877-446-8370
How do I sign up for your Newsletter?
We periodically send out special offers, discounts, and other promotions through an e-mail newsletter. To sign up for it, please enter your e-mail address into the Newsletter box in the right-hand column of every page. You will receive an e-mail asking you to confirm your subscription by clicking a link. You can unsubscribe from our newsletter at any time by clicking the Unsubscribe link at the bottom of every e-mail.
Does your website us cookies?
Yes, in the interest of protecting your privacy and securing your personal information, cookies must be enabled to shop online at our store. By enabling cookie support in your browser, the communication between your computer and our site is strengthened.
Do you have a product catalog?
No at this time we have no mail-out catalog. However we do offer a newsletter that is sent out through e-mail showing new products, promotions, and specials.
My transaction was declined, canceled or returned, but still shows up on my credit card statement?
If a transaction was declined it might still show up as a pending transaction on your account.
If you canceled an order it may take a couple of days to post to your account. This is determined by your issuing bank. Please contact your bank if you have a transaction posted on your account.
If you returned an item we will not return and issue a refund until we have received the product back from you. After we issue a refund it may take a couple of days to post to your account (which is determined by your issuing bank).
For questions call our customer service department at 877-446-8370.
Can I add to an order once it has been submitted?
Most orders are processed and shipped out very quickly and hard to catch. Please contact us at 877-446-8370 immediately after placing an order if you would like to add a item.
How can I change my account profile information?
You must first login to your account to make changes to any of the fields in your profile. Click on the My Account link in the upper-right corner of the page. Once logged in, click View or change my account information.
How can I change my account password?
You must first login to your account. Click on My Account link in the upper-right corner of the page. Once logged in, click Change my account password.
I forgot my password.
If you forget your password, you can click on the Forgot Password link on any page that requires you to login.
This will bring you to a page where you should enter your registered e-mail address. An e-mail will then be sent to that address with a new temporary password. Once you have logged in with the new temporary password, you can go to My Account to change your password.
I cannot receive e-mails from Hinterland Outfitters?
An e-mail whitelist is a list of accepted e-mail address that tells your mail system not to filter any e-mail from that address. Adding an e-mail to a whitelist means messages sent to you from @hinterlandoutfitters.com will always be delivered to your Inbox and will not be denied or filtered as spam.
How do I cancel an order?
To cancel an unshipped order please contact a customer service representative by calling toll-free at 877-446-8370 or contacting us via the Contact Us page. Please note that once an order has been shipped, it is not possible to cancel your order and you must go through the returns process. Please see our Return Policy for more information.
How old must I be to purchase ammunition?
18 Years old to purchase shotgun ammunition
21 Years old to purchase rifle and pistol ammunition
Do you ship to California?
Yes we ship firearms to California including hunting rifles, assault rifles, pistols and shotguns.
All rifles must be compliant with California law. Know your local and state laws.
Note: Some rifles can be modified to make them California compliant. For more information please contact us at 877-446-8370
Handguns must be on the approved California DOJ list.
To access the California DOJ handgun list please click here.
Please check with your local FFL on transfer approval of all firearms.
Do I need a special license to buy a firearm from Hinterland Outfitters?
No license is required to purchase a firearm from us. You only need to complete and pass the ATF background check.
Note: This will be done with your local FFL dealer that transfers the firearm to you.
For more questions please contact us at 877-446-8370 or see How to Buy Firearms Online.
Why do some items not have pictures?
While we try to keep descriptions and pictures up to date some items will not have pictures. This could be because the item is new and recently added, or the manufacturer has not provided us with one.
We are constantly working to provide pictures for all of our products and will update products as soon as we can.
Is everything you sell listed on your site?
Most products we sell are listed on our site. However if there is a product you are interested that you don’t see we can often special order one for you.
Please send us an e-mail or call us toll-free at 877-446-8370 for questions about special orders.
How can I check the status of my order?
Once your order had been shipped you will receive an e-mail with a UPS tracking number. You can also check the status of your order online by logging into your account using your e-mail and password. Once logged in, you can go to My Account, and then click on Orders that I have made.
Can I place an order online anytime?
Yes, you can shop with us 24 hours, 7 days a week, 365 days a year.
Where are you located?
Our company headquarters are based out of Houston, Texas.
Why can I not choose ground shipping for handguns?
All handguns must ship by air by UPS Regulations