Due to the complexity of state and local laws the customer must check to see if a product is legal to import into his state and locality. Some areas have restrictions on guns, ammunition, magazines, tear gas, lasers, and other items. It is the customer's responsibility to ensure compliance with all state and local laws.
Please see the Product Restrictions Page for more information. PLEASE KNOW YOUR LOCAL LAWS.
Please allow for 1-5 business days to process most non-gun orders before they are ready for shipment.
We will update your order status and provide you with tracking information when your order ships out to you. Tracking numbers for non-gun orders are usually sent around 10 PM in the evening.
Please allow for 1-5 business days of processing time for all gun orders before they are ready for shipment.
Please allow for at least one day of processing time after your dealer has submitted a copy of their FFL to us.
You will receive status updates and a notification via e-mail when your order has shipped.
Please note that firearm orders that are canceled more than 48 hours after the order was placed will be subject to up to a 6% processing/cancellation fee.
Your firearm will not ship until we have received a faxed or e-mailed copy of your local dealer's FFL license.
NOTE: You do not need an FFL dealer to purchase ammunition online. Ammunition can be shipped to your door via UPS Ground and an adult signature will be required upon delivery. Ammunition cannot be shipped via air freight due to shipping regulations.
- Due to shipping regulations, all ammunition will be shipped via UPS Ground.
- All ammunition will require an adult signature upon delivery.
- For safety reasons, we cannot accept returns on ammunition.
- We only ship to the contiguous 48 states and to Alaska and Hawaii. Some restrictions may apply.
- We will not ship products to locations with legal restrictions on their ownership or possession.
- We are unable to ship to APO/FPO and USPS P.O. Boxes.
Non-Gun Return Policy
All non-gun returns must be made within 30 days of purchase. We will accept any returned items, with the exception of ammunition, gun safes, black powder, and air guns, for exchange or refund as long as the items are in new and original condition in the factory packaging. For safety reasons, all ammunition is non-returnable and non-refundable.
Freight charges incurred while returning and/or exchanging items will be the responsibility of the customer, unless the return was due to an error on our part.
If an item has been used and is found to be defective, we will refer you to the manufacturer for repair/replacement under the manufacturer's warranty.
If you need to return an item, please contact us for a return form.
A 15% restocking fee may be assessed on all returned items, unless the return was due to an error on our part.
Firearm Return Policy
Please inspect all firearms thoroughly before you accept the transfer from your local dealer, and notify us immediately if there is a problem with your gun. Once you accept the transfer of the firearm, it is non-returnable and non-refundable to Hinterland Outfitters.
All firearm returns must be made within 7 days of delivery of the gun to your dealer, and the firearm must be unfired and in its new and original condition and packaging.
After you have accepted the transfer of the firearm from your dealer, defects and repairs will be covered by the manufacturer's warranty directly with the manufacturer of the firearm. If you need assistance in contacting the manufacturer or run into any issues with them, we will be glad to assist you in getting your issues resolved.
Freight charges incurred while returning and/or exchanging items will be the responsibility of the customer, unless the return was due to an error on our part. If you need to return a firearm, please contact us for a return authorization.
A 15% restocking fee may be assessed on all returned firearms, including those returned because of a failed background check, unless the return was due to an error on our part.
Special Order Firearm Return Policy
Special Order firearms are non-returnable, unless there is a manufacturer's defect in the firearm (in which case the above firearm return policy would apply).
Description Error Policy
If you received an incorrect item due to an inadvertent error in the product description, title, or specifications (which may occasionally occur), we will take full responsibility for the error. You agree to return the item(s) to us with a pre-paid return shipping label that we will send via e-mail, and a full refund will be provided when the item has been returned.
Gun Safe Policies
Browning gun safes are drop-shipped to you directly from the manufacturer.
When your safe is completed and delivered to you by the freight company, you must thoroughly inspect the safe's condition for any damage or problems before accepting the delivery and signing for it. If the safe is not up to your standards, you must refuse delivery from the freight company.
Once you sign for the safe with the freight company, you are confirming your acceptance of the safe in its current condition, and the safe is now yours. Gun safes are non-returnable after you have signed for and accepted the delivery - any issues that arise after will be covered under the manufacturer's warranty. If necessary, we will be more than happy to assist you in dealing with the manufacturer to resolve any issues.
Order Cancellation Policy
The transfer process begins shortly after a gun order is placed. Gun and muzzleloader orders that are canceled more than 48 hours after being placed will be subject to a 6% Processing/Cancellation fee.
Canceled special orders and custom-built items (including Browning gun safes, POF Rifles, JPE Rifles, AI Rifles, Wilson Combat pistols, Les Baer pistols, and any other special order items) may be subject to a 6% order cancellation fee after 48 hours. Lead times given for special orders and custom built items are estimates, and can vary based entirely upon conditions with the manufacturer.
NOTE: By placing an order with us either online or by phone, you do confirm that you have read, understood, and agree to all of the policies on this page. A box must be checked on the final screen of the checkout processing confirming your acceptance of these policies.