Non-Gun Return Policy
All non-gun returns must be made within 30 days of purchase. We will accept any returned items, with the exception of ammunition, gun safes, black powder, and air guns, for exchange or refund as long as the items are in new and original condition in the factory packaging. Scopes/optics may not be returned after they have been mounted. For safety reasons, all ammunition is non-returnable and non-refundable.
Freight charges incurred while returning and/or exchanging items will be the responsibility of the customer, unless the return was due to an error on our part.
If an item has been used and is found to be defective, we will refer you to the manufacturer for repair/replacement under the manufacturer's warranty.
If you need to return an item, please contact us for a return form.
A 15% restocking fee may be assessed on all returned items, unless the return was due to an error on our part.
PLEASE NOTE: For returns where no error was made on the part of Hinterland Outfitters, customers are responsible for shipping the product back to us. The choice of the shipping carrier is entirely at the customer's discretion. Hinterland Outfitters is not responsible for any packages lost, misdelivered, or stolen during the return shipment process. This responsibility lies with the customer and their chosen shipping carrier. We would strongly suggest insuring the package with the carrier and/or requiring a signature for delivery to ensure that the return is received.
Firearm Return Policy
Please inspect all firearms thoroughly before you accept the transfer from your local dealer, and notify us immediately if there is a problem with your gun. Once you accept the transfer of the firearm, it is non-returnable and non-refundable to Hinterland Outfitters.
All firearm returns must be made within 7 days of delivery of the gun to your dealer, and the firearm must be unfired and in its new and original condition and packaging.
After you have accepted the transfer of the firearm from your dealer, defects and repairs will be covered by the manufacturer's warranty directly with the manufacturer of the firearm. If you need assistance in contacting the manufacturer or run into any issues with them, we will be glad to assist you in getting your issues resolved.
Freight charges incurred while returning and/or exchanging items will be the responsibility of the customer, unless the return was due to an error on our part. If you need to return a firearm, please contact us for a return authorization.
A 15% restocking fee may be assessed on all returned firearms, unless the return was due to an error on our part. Including those returned because of a failed background check or if a dealer has concerns/issues (straw purchase, etc) transferring a firearm to you.
Special Order Firearm Return Policy
Special Order firearms are non-returnable, unless there is a manufacturer's defect in the firearm (in which case the above firearm return policy would apply).
Order Cancellation Policy
We invest time, energy, and money in every order as soon as your order is placed, and our automated processes begin immediately.
For this reason and since there is work involved internally with canceling an order, firearm, muzzleloader, lower/upper receivers, chassis systems, and optics (scopes, sights, etc) orders that are canceled more than 24 hours after being placed will be subject to a 6% Processing/Cancellation fee.
Please note that you *must email us or leave a voicemail* within 24 hours of placing your order if you wish to cancel without this agreed-upon order cancellation fee. Emails and voicemails can be sent 24/7 - there is no need to call and speak with an agent. Calling the business phone and hanging up without leaving a voicemail does not constitute an order cancellation request - you must email us or leave a voicemail to cancel within 24 hours to avoid the 6% cancellation fee.
Once an order has already been invoiced and submitted to the warehouse for processing, or already shipped out, cancellation may no longer possible, and the return process must be followed.
Canceled special orders and custom-built items (including gun safes, POF Rifles, JPE Rifles, AI Rifles, Wilson Combat pistols, Les Baer pistols, and any other special order items) may be subject to a 6% order cancellation fee after 24 hours. Lead times given for special orders and custom built items are estimates, and can vary based entirely upon conditions with the manufacturer.
NOTE: By placing an order with us either online or by phone, you do confirm that you have read, understood, and agree to all of the policies on this page. A box must be checked on the final screen of the checkout processing confirming your acceptance of these policies.